Online doctor FAQs for Singapore patients

Teleconsults start from $15 and include the doctor's assessment, a clinical summary, and a DigiMC issued via mc.gov.sg when appropriate. Pay via PayNow or major credit cards after your consult.

Weekday teleconsults run from 9am – 1pm (closed on weekends and public holidays). Most patients connect within 0–15 minutes once the queue opens.

Yes. Medication can be delivered same-day ($8) or within three hours ($13) when prescribed by the doctor. Digital MCs are recognised in Singapore when issued by SMC-registered doctors after a proper assessment.

Make sure you are in a quiet, well-lit space with a stable internet connection. Gather these essentials so the doctor can assess you accurately:

• Thermometer: Record your current temperature to establish how unwell you are.
• Blood pressure monitor: Share a recent reading to support cardiovascular assessments.
• Weighing scale: Have an updated weight for safe medication dosing.
• Torchlight: Helpful for showing throat inflammation or skin concerns.
• Glucometer: Diabetic patients should capture a recent glucose reading.

Supporting information also helps:

• Photographs: Snap clear, well-lit images of skin rashes, wounds, or infections.
• Documents: Keep recent medical reports and health screening results within reach.

Wait times depend on how many patients are ahead of you, but most consultations begin within 0–15 minutes. Our concierge keeps you updated—just send us a WhatsApp message if you need a live estimate.

Yes. Digital MCs carry the same validity as paper certificates when issued by Singapore Medical Council (SMC)-registered doctors after a proper assessment.

Follow three simple steps for a seamless teleconsult:

• Step 1: Register (first-time users only).
• Step 2: Stay available for the doctor's video call (usually within 0–10 minutes).
• Step 3: Pay via credit card or PayNow. Receipts and digital MCs arrive by email.

Absolutely. Doctor-led teleconsultations are regulated under the Healthcare Services Act (HCSA). Our providers are SMC-registered and Digital Health Clinic operates under MOH licence R/23M1175/MDS/001/232.

Teleconsultation is open to all ages with a few safety guardrails:

• Minors under 16: We recommend having a parent or guardian present during the call.
• Children under 2: In-person clinic visits are preferred for comprehensive assessment.
• Seniors: A family member can help with video framing and communication; some cases may still require in-clinic review.

Yes. Corporate pricing is available based on company size — WhatsApp +65 8897 7900 or email hello@digitalhealth.sg to set up an account.

• 0 – 10 employees: 10% off total bill
• 11 – 50 employees: 12.5% off
• 51 – 100 employees: 15% off
• 101+ employees: 18% off